The challenge of getting decent services for someone who is recovering from sexual or serious violent crime is stressful and frustrating.
When services go wrong, the impact can leave carers picking up the pieces, dealing with additional work and often, there is little time or energy left to even think about complaining.
This means that poor services continue unchallenged, senior managers have no real idea of the quality of the work ‘on the ground’ and the reality is, people DO complain – to their neighbours, their families, other service users…even the media. But if they don’t complain to the organisation that is providing the service, then there is little chance anything will improve.
The majority of the pages in the Help and Support section have information about complaints and where you should direct them.