Restitute Model Core Standards

The mandatory whole-model standards for safe, consistent delivery of the Restitute Model.

Core StandardsJuly 2026

Whole-model standards for safe, consistent delivery

Purpose

The Restitute Model Core Standards set out the non-negotiable requirements that apply wherever the Restitute Model is delivered.

They sit above the individual toolkit components. Delivery Readiness and Assurance sets out the delivery infrastructure needed to meet them. Client Pathway Standards and Practice sets out the client pathway.

CS1: Client group and independent support space

The Restitute Model supports non-abusing parents, carers, family members and loved ones affected by sexual abuse, sexual violence or other serious violence.
The model provides support for the family member or loved one in their own right. It is delivered separately from support for the primary victim, so the client has their own space to speak openly, ask difficult questions and rebuild stability.
The model must remain focused on stabilising and supporting the parent, carer, family member or loved one so they are better able to care for themselves, support the person they love, support other affected family members for whom they have parenting or caring responsibilities, and rebuild ordinary life.
The Restitute Model must be delivered free to clients at the point of delivery.

CS2: Safe, structured and supported delivery

The Restitute Model must be delivered through a structured pathway, not as unstructured general support.
Delivery must be supported by clear governance, safeguarding arrangements, supervision, record keeping, quality assurance and corrective action.
Delivery must be remote-first for the client’s convenience, privacy and accessibility. Video contact should normally be preferred to telephone-only contact where this is appropriate and workable for the client. Clients must not be expected to attend in person, although in-person support may be arranged where needed and safely supported.
Workers must have access to staff therapy that is separate from line management, practice supervision and performance management.
Client work must be recorded in Lamplight, unless a formal future implementation decision approves an alternative recording system.
Any request by a client to see, receive or copy information held about them in Lamplight must be treated as a possible information-rights request and handled through the agreed data-protection route. Workers and Delivery Sites must not download, print, screenshot, copy, redact or send Lamplight records informally.
Delivery must include practical support, benefits/application support, and agreed referral routes for peer group support and independent therapeutic assessment where the client wants to explore these options. Where therapy is accessed through the Restitute Model, it must be free to the client at the point of delivery.
Restitute support workers and Delivery Sites may discuss therapy as an option and support access to an agreed referral route, but they do not assess clinical suitability, choose therapeutic modality, determine treatment need or hold clinical governance for therapeutic provision.
Research activity, case material and post-support contribution must follow the relevant consent, governance and information-use requirements.
Clients must be given clear information about what the service offers, confidentiality and its limits, how their information is recorded and used, how to request access to information, how to request reasonable adjustments, and how to raise a complaint or concern.
Delivery must be equitable and accessible. Delivery Sites must identify and respond to communication, language, disability, digital-access and reasonable-adjustment needs, and must not allow these needs to be treated as non-engagement or lack of suitability without proper consideration.

CS3: License, model consistency, adaptation and accountability

Any organisation or site delivering the Restitute Model must have a license, delivery agreement or formal written permission before client work begins.
Permission to deliver the Restitute Model does not create any entitlement to funding from the Restitute Core Team.
Where funding from the Restitute Core Team is provided, it is conditional on the site delivering the model in accordance with this toolkit and the relevant license, delivery agreement or equivalent written arrangement.
Where a site does not deliver in accordance with the Restitute Model, permission, funding, or both may be paused, restricted or withdrawn.
A site with independent or external funding may only describe its work as Restitute Model delivery where it has permission to deliver the model and continues to meet the required standards.
Local adaptation must not dilute or change the model. Local delivery arrangements must not change the core eligible client group, charge clients for support, remove safeguarding or supervision requirements, weaken record keeping, remove worker support, or bypass quality assurance.
The model must not be presented as a crisis service, statutory service, legal service, therapeutic front-door or 24/7 service.
Existing Restitute leaflets, service descriptions, posters, webpages, referral information, welcome information and other approved public wording should be used unless an alternative has been agreed.
Restitute branding, model wording, toolkit extracts, case studies, client quotes and outcome claims must only be used where this has been agreed and where consent, anonymisation and sign-off requirements are met.
Outcomes, learning, delivery quality and model consistency must be reviewed through a planned quality-assurance programme, including supervision, Lamplight record review, audit, feedback and corrective action, so that the Restitute Model remains safe, consistent and evidence-informed.