Restitute Model Toolkit Glossary

The period in which an eligible client has been allocated and is receiving planned Restitute support. It includes the Six-Week Foundation Pathway, any agreed ongoing structured support and planned closure work. A parked case, bounce-back contact or long-term follow-up is not automatically active support.

The person or team responsible for confirming allocation, matching an eligible client to a suitable support worker and making sure the information needed for safe allocation is complete.

The person or team responsible for prompting, completing, checking or recording the Restitute outcome assessments required at the relevant points in the client pathway. The measures are not diagnostic or clinical assessments.

Brief, limited support after a client has exited, where a previous issue resurfaces or a high-stress event temporarily affects their stability. Bounce-back support is not a return to open-ended active support. Where substantial or continuing work is needed, a new referral should be considered.

Support shaped by the client’s needs, priorities, choices and family circumstances. Client-led does not mean passive. The worker may be proactive, gently directive and practical, while the client remains responsible for decisions about their own life and family.

The professional framework through which a qualified therapeutic provider remains accountable for clinical assessment, suitability, therapeutic approach, treatment planning, clinical risk, records and supervision. Restitute support workers and Delivery Sites do not hold clinical governance for external therapy.

The separate consent recorded in Lamplight that allows Restitute to contact a former client after support has ended for agreed purposes such as long-term follow-up, research or an invitation to contribute. It is optional and is not the same as consent for support or routine service communication.

The mandatory requirements that protect the safety, consistency and integrity of the Restitute Model wherever it is delivered. They set the minimum expectations that Delivery Sites must meet and are not matters for informal local variation.

An organisation or service authorised to deliver the Restitute Model under the agreed standards, controls and quality-assurance arrangements. Delivery Sites use the approved Restitute recording system for Restitute client records.

The Appendix D control showing which Restitute Model functions can usually be held together, which may be combined only with safeguards, and which must remain separate.

A defined area of responsibility required to deliver the Restitute Model safely. A function does not have to match a job title, and one person may hold more than one function where the combination is safe, explicit and supported by the required safeguards.

The person or group with organisational authority and accountability for safe, authorised and model-consistent delivery at a Delivery Site, including action where delivery risk, quality concerns or movement away from the model are identified.

An event or stage likely to bring renewed pressure, distress or practical difficulty, such as a court date, sentencing, release, anniversary, safeguarding change, school crisis, relationship breakdown, renewed contact from the perpetrator or a new crisis affecting the survivor.

Support provided separately from services working directly with the primary victim. It gives the Restitute client their own confidential space, while remaining subject to safeguarding and other legal duties.

The arrangements that make sure personal and confidential information is obtained, accessed, used, shared, stored and disposed of lawfully, securely and only for an authorised purpose.

The approved recording system currently used by the Restitute Core Team and Delivery Sites for Restitute client records, assessments, pathway activity, consent and agreed reporting.

The parent, carer, partner, family member or loved one who is carrying a significant part of the caring, decision-making or practical responsibility within the family. The lead carer is not necessarily a parent or the only person providing care.

Knowledge developed through personal experience, direct work with families, professional practice and learning from delivery. Within the Restitute Model, this expertise must sit inside training, supervision, safeguarding, boundaries, recording and reflective practice.

A local delivery arrangement that helps the model work in a particular place without altering its defining requirements. Local adaptation cannot dilute or override the Core Standards, eligibility, safeguarding, supervision, recording, Client Rights or any other mandatory or non-variable requirement.

The extent to which delivery retains the defining features, boundaries and mandatory requirements of the Restitute Model. Fidelity does not require every Delivery Site to organise itself identically.

An approach in which the duration and intensity of support are determined by need, purpose, risk, progress and review rather than by a fixed number of sessions or a standard time limit.

A person supporting or caring for the primary victim who did not cause, enable or knowingly participate in the harm. The term does not imply that the person has responded perfectly or has not needed support to understand what happened.

The structured process after eligibility has been established through which the client is welcomed, receives the required information, records consent and communication needs, and is prepared for waiting-list placement or allocation.

The Restitute wellbeing, health and carer-confidence measures used at agreed stages to understand change, support review and contribute to service evaluation. They are not diagnostic or validated clinical scales.

A case where active support is temporarily paused for a recorded reason, with the client’s status, contact arrangements, review date and next decision made clear. Parking a case must not be used to avoid a proper closure decision or leave support open indefinitely.

Help with the ordinary and immediate pressures affecting the client and family, including housing, benefits, forms, school, court, work, debt, safety, routines, transport, household needs and rebuilding ordinary life. Practical support is a central part of the Restitute Model, not an optional extra.

The person who has directly experienced the abuse, sexual violence, serious violence or related harm. The term is used to distinguish that person from the Restitute client and does not suggest that other family members have not also been harmed.

A new referral and pathway decision after a client has exited when substantial, continuing or materially different support may be needed. It is distinct from brief, limited bounce-back support.

A delivery approach in which support is normally provided remotely for the client’s convenience, privacy and accessibility. Video contact is preferred to telephone-only contact where appropriate. Clients are not expected to attend in person, although in-person support may be arranged where needed.

The non-abusing parent, carer, partner, sibling, family member or loved one who receives Restitute support in their own right. The Restitute client is not simply present within the primary victim’s support.

The central Restitute team responsible for stewardship of the model, quality assurance, approved systems, oversight, learning and support to Delivery Sites.

A specialist, cross-system model of one-to-one practical, relational and structured support for non-abusing parents, carers, partners, siblings, family members and loved ones. Support is provided independently from support offered to the primary victim.

The Appendix D rules allowing one person to hold more than one Restitute Model function while preventing anyone from supervising, approving or independently reviewing their own work and protecting the relationships and decisions that must remain independent.

The first six weeks of structured Restitute support, focused on immediate priorities, stabilisation, trust, understanding the family situation and beginning purposeful one-to-one work. A formal review at the end of the pathway determines what should happen next.

Confidential therapeutic support for workers, provided independently from line management, practice supervision and performance management.

A planned reduction in the frequency or intensity of active support as the client becomes more stable and independent. It allows progress to be tested without ending the relationship abruptly.

A planned support appointment with a clear purpose, recorded activity and agreed next steps. It may take place by video, telephone or, where arranged, in person. It is more than an informal check-in or an exchange of administrative messages.

A planned and recorded review of the client’s needs, progress, risks, outcome measures and next steps. It helps ensure that support remains purposeful, proportionate and responsive rather than simply continuing without reflection.

Regular, recorded oversight that supports safe decision-making, reflective practice, safeguarding, worker wellbeing, boundaries and consistent delivery of the Restitute Model.

Support that recognises the Restitute client as a person with needs, experiences and impact of their own. It is not provided only so that they can continue supporting the primary victim.

Clinical or therapeutic support delivered by an appropriately qualified independent provider following assessment of need and suitability. Restitute support workers and Delivery Sites do not make clinical decisions or provide therapy unless separately qualified and commissioned to do so.

An active, consent-based transfer to a more suitable service or source of support. It normally includes explaining the reason, helping the client make contact and passing agreed information safely, rather than giving contact details alone.