Role purpose

To receive, record, acknowledge and route referrals so that eligible clients are not missed, unsuitable referrals do not drift into support, and waiting-list or warm-handover cases have a clear Lamplight status.

Main responsibilities

1. Record self-referrals and professional referrals in Lamplight using the correct referral route and status.
2. Acknowledge referral/contact within the required timescale and complete the waiting-list administration required by the Entry to Service requirements.
3. Check referral information for missing information, eligibility questions, risk indicators, safeguarding concerns or professional-referral issues.
4. Escalate uncertainty, safeguarding, risk, priority concerns or missing information to the correct function.
5. Record warm-handover activity where a case is unsuitable but short, focused onward help is required.
6. Keep referral inboxes, forms, Lamplight records and local trackers aligned, with Lamplight remaining the controlled record.

Person specification – essential

1. Accurate, organised and able to follow a controlled process.
2. Clear written communication and confidence using email, online forms, spreadsheets where used, and Lamplight.
3. Able to work remotely, manage inboxes and tasks without routine office-based support.
4. Able to notice risk, safeguarding indicators or missing information without making unsupported practice decisions.
5. Calm and professional when dealing with distressed clients, anxious referrers or incomplete information.
6. Able to read challenging, distressing or fragmented referral information without becoming alarmed, avoidant, judgemental or unnecessarily intrusive.
7. Able to monitor and maintain their own wellbeing, recognise the impact of repeated exposure to distressing referral information, including stress, secondary trauma, compassion fatigue or moral injury, and use supervision or wellbeing support early.

Training, checks and access

Lamplight referral permissions, secure email, referral forms/inboxes, data-protection induction, safeguarding awareness appropriate to the role, and the Restitute Model referral-route guidance.

Supervision and escalation

Escalates eligibility uncertainty, safeguarding, risk, warm-handover concerns and professional-referral issues to onboarding, supervisor, safeguarding lead, Delivery Site manager or equivalent Restitute Delivery Hub manager as defined locally.

Role purpose

To complete first-stage contact with the client, explain confidentiality and safeguarding, confirm the client understands the service and wants to proceed, gather essential information, identify immediate risk and move the case safely into the correct pathway.

Main responsibilities

1. Arrange and complete onboarding calls or meetings using the service’s remote contact method.
2. Explain confidentiality, safeguarding and consent to continue at the start of the conversation.
3. Confirm that the client understands the Restitute service and wants to continue with support.
4. Gather essential information without requiring unnecessary retelling of trauma history.
5. Complete required Lamplight fields, baseline assessment arrangements and risk assessment actions.
6. Identify distress, overwhelm, digital barriers, accessibility needs, immediate risks, safeguarding concerns or suitability questions.
7. Move unsuitable cases into the correct professional-referrer response, warm-handover or closure route.

Person specification – essential

1. Warm, calm, steady and able to help someone feel safe enough to complete first contact.
2. Able to hear distressing, fragmented or shocking information without becoming alarmed, intrusive, avoidant or over-involved.
3. Gentle but structured: able to pace the call, keep it purposeful and stop it becoming a full trauma narrative.
4. Able to think creatively where a client is overwhelmed, hard to reach, digitally excluded or unsure how to explain what has happened.
5. Confident using phone/video contact, secure email, digital forms and Lamplight.
6. Self-aware enough to seek supervision or safeguarding advice where the content affects them or raises concern.
7. Able to monitor and maintain their own wellbeing, recognise the impact of distressing first-contact work, including stress, secondary trauma, compassion fatigue or moral injury, and use supervision, safeguarding advice or wellbeing support early.

Training, checks and access

Lamplight onboarding permissions, remote-contact tools, safeguarding training appropriate to first contact, data-protection induction, assessment guidance and Entry to Service onboarding scripts and guidance.

Supervision and escalation

Escalates safeguarding, immediate risk, eligibility uncertainty, professional-referral concerns, severe distress or worker impact to the supervisor or safeguarding lead through the named route.

Role purpose

To provide the core Restitute support offer to non-abusing parents, carers, family members or loved ones through practical, emotional, proactive, boundaried and relational support.

Main responsibilities

1. Contact the client within the required timescale after allocation and review Lamplight before first contact.
2. Agree support rhythm, contact method, working-hours boundaries and emergency/crisis routes.
3. Deliver the Six-Week Foundation Pathway and ongoing structured support through the service’s remote contact methods.
4. Help the client stabilise ordinary life, manage practical tasks, understand relevant processes and rebuild confidence.
5. Research options, services, processes, applications, support routes or practical solutions and present these to the client as choices.
6. Liaise with agencies with client consent, including schools, police, safeguarding, health, mental health, benefits, housing, ISVAs and specialist services when those agencies are involved in the client or family situation.
7. Support benefits, finance, housing, applications and forms within training, competence, supervision and the relevant internal process.
8. Identify potential practical support needs, explain the nature of the need and intended outcome, check the client’s view before submitting the request, consider alternative statutory or community routes that could meet the need within a useful timeframe, and request support through the practical support, grant-making and purchasing process. The support worker must not promise an award, approve expenditure, purchase items or arrange material support alone.
9. Record support, decisions, actions, risk changes, safeguarding issues, professional liaison, practical-support requests and supervision decisions in Lamplight.

Person specification – essential

1. Warm, practical, gently directive and able to sit alongside people in distress without taking over.
2. Persistent when situations feel stuck and able to motivate clients without shaming or overwhelming them.
3. Creative problem-solver who can find routes through systems, practical barriers and family pressures.
4. Good knowledge of local systems, resources and professional routes, including safeguarding, schools, police, health, mental health, benefits, housing, community support and specialist abuse/violence services.
5. Able to work remotely from home, manage diary, boundaries and client contact without routine office-based support.
6. Confident with Lamplight, secure communication, digital forms, telephone/video contact and written communication.
7. Self-aware enough to recognise when they are triggered, over-involved, avoidant, frustrated or out of depth and ask for help.
8. Able to monitor and maintain their own wellbeing, recognise the impact of sustained trauma-facing work, including stress, secondary trauma, compassion fatigue or moral injury, and use supervision, debrief or wellbeing support early.

Training, checks and access

Enhanced DBS where required by local role design, safeguarding training, Lamplight access, Restitute Model induction, benefits/forms guidance, supervision, lone-working/home-working procedures, secure IT equipment and work phone/contact route.

Supervision and escalation

Escalates safeguarding, risk, high-contact patterns, non-engagement, boundary issues, therapy questions, stuck work, worker impact or possible model drift to supervision.

Role purpose

This is an administrative, purchasing and material-transaction control role. It is not normally a direct client-support role.

The role makes sure practical support identified by the support worker is approved, sourced, purchased, delivered or arranged safely through the grant-making, practical-support and finance process.

The role covers Individual Support & Stabilisation: targeted practical, financial or in-kind assistance for an active beneficiary household where the support materially improves stability, safety, engagement with recovery, family functioning or wellbeing.

Main responsibilities

1. Receive practical-support requests from support workers or supervisors.
2. Check that the person is an active beneficiary and that the request is linked to recovery, stabilisation, family functioning, safety, engagement or wellbeing.
3. Check that the request includes the nature of need, intended outcome, client view or preference where possible, estimated amount, cumulative total within the rolling 12-month period, urgency, funding route, and any safeguarding, confidentiality, reputational or boundary issues.
4. Check whether alternative statutory or community routes could meet the need within a useful timeframe, without delaying urgent safety or stabilisation support unnecessarily.
5. Confirm that support is case-by-case, proportionate, justified and recorded. Practical support is not an entitlement and should not be presented as a guaranteed offer.
6. Apply the approval limits in the applicable grant-making or practical-support policy before any expenditure is committed. Where Restitute funds are used, the current standard maximum award is £500 per household within any rolling 12-month period; £501 to £1,000 requires CEO approval in exceptional circumstances; awards above £1,000 require prior Board approval; all awards remain subject to the Board-approved annual budget allocation.
7. Ensure grants are made to individuals only and are not provided to organisations.
8. Ensure the support worker is not the only person involved in any material transaction. At least two people should be involved across approval, sourcing, purchasing, delivery arrangement and finance recording.
9. Source items, services or practical help; arrange delivery; contact suppliers or providers; and complete purchases through the payment route set out in finance procedures. Payments should be made directly to suppliers wherever possible and cash payments should be avoided.
10. Keep the support worker informed so client communication remains clear, warm and consistent.
11. Retain receipts, approval evidence, cost information, funding code or finance record in line with local finance and grant requirements.
12. Ensure the Individual Support Register or equivalent finance record records the beneficiary ID without full identifying data, nature of need, intended outcome, amount approved, cumulative total within 12 months, authorising staff member, date and payment method.
13. Ensure Lamplight records show the reason for support, intended outcome, client involvement where possible, request made, approval decision, action taken and outcome.
14. Share only the minimum necessary client information with suppliers, providers or third parties.
15. Escalate unusual, high-value, urgent, restricted, reputationally sensitive or boundary-sensitive requests to the supervisor, manager or finance approval route before action is taken.
16. Ensure awards over £500 are captured for Board notification at the next scheduled meeting where the Restitute grant-making policy applies, and that annual summary reporting can be produced.

Person specification – essential

1. Strong administrative, purchasing and financial-control skills, with careful attention to approvals, receipts, cumulative totals and audit trail.
2. Working knowledge of the applicable grant-making, practical-support and finance process, including eligibility, approval limits, supplier-payment preference, cash restrictions, receipts and Individual Support Register requirements.
3. Able to read distressing, sensitive or challenging information and understand the practical purpose of the request without needing unnecessary trauma detail.
4. Good IT skills, including secure email, Lamplight or equivalent records, online purchasing, shared documents, registers and remote coordination.
5. Able to think creatively and practically about sourcing items, services or support that fit the client’s circumstances, dignity, budget, safety and recovery/stabilisation need.
6. Clear understanding of confidentiality, data protection, consent, funder restrictions, approval limits, local finance controls and minimum-necessary information sharing.
7. Able to work remotely and coordinate efficiently with support workers, supervisors, finance/admin colleagues and external suppliers or providers.
8. Respectful and non-judgemental about clients’ practical circumstances. Practical support should increase choice, control, safety, stability, engagement with recovery or wellbeing.
9. Able to monitor and maintain their own wellbeing, recognise the emotional impact of repeated exposure to hardship, poverty, system failure, distress or moral injury, and use supervision or wellbeing support early.

Training, checks and access

1. Grant-making policy / practical-support process induction, including eligibility, approval thresholds, supplier-payment preference, cash restrictions, receipts and Individual Support Register requirements.
2. Local finance and purchasing process induction.
3. Lamplight access and the relevant recording route.
4. Data protection and confidentiality training.
5. Safeguarding awareness appropriate to the function.
6. Remote-working and secure-information handling requirements.

Role purpose

To hold practice quality, model fidelity, worker support, decision-making oversight, safeguarding consultation routes and supervision discipline for the team delivering the Restitute Model, whether that is the Restitute Core Team or an approved Delivery Site.

Main responsibilities

1. Provide supervision at the required frequency, including higher-frequency support for new workers or high-risk/complex cases.
2. Review cases involving risk, safeguarding, high contact, non-engagement, stuck work, therapy threshold, closure, bounce-back, re-referral or model drift.
3. Help workers keep support practical, relational, boundaried and within the Restitute Model.
4. Confirm decisions where the pathway requires supervisor input and record the rationale.
5. Check Lamplight records for key issues, decisions, support rhythm, safeguarding, risk changes and recorded next steps.
6. Identify learning, corrective action or escalation after audit, concerns, complaints, safeguarding issues or record review.
7. Support worker wellbeing and identify where therapeutic support, reduced caseload, further training or allocation changes may be needed.

Person specification – essential

1. Experienced, calm, clear and able to make decisions under uncertainty.
2. Able to challenge drift, weak recording, unsafe practice or over-involvement without creating a punitive culture.
3. Able to think creatively with workers when cases are stuck, high-contact, complex, system-blocked or emotionally difficult.
4. Good knowledge of local systems, resources, thresholds and professional routes, including safeguarding, schools, police, health, mental health, benefits, housing, community support and specialist abuse/violence services.
5. Confident using remote supervision tools, Lamplight, secure records, digital calendars and quality-review processes.
6. Able to work remotely and keep supervision structured without depending on informal office contact.
7. Able to monitor and maintain their own wellbeing and recognise signs of stress, secondary trauma, compassion fatigue or moral injury in workers, using supervision, debrief, workload review or wellbeing support early.

Training, checks and access

Supervisor-level Lamplight access for case-review or audit responsibilities, safeguarding training appropriate to oversight, Restitute Model induction, supervision framework, audit/spot-check tools, secure IT equipment and named escalation routes.

Supervision and escalation

Escalates serious safeguarding, serious concerns, model drift, staff wellbeing risk, complaints, data issues or governance concerns to the safeguarding lead, local manager, Delivery Site manager or Restitute Core Team as required.

Role purpose

To ensure safeguarding concerns are recognised, discussed, recorded and routed through the correct local procedures, thresholds and statutory partnership arrangements.

Main responsibilities

1. Ensure safeguarding policies, named leads and local escalation routes are in place before delivery begins.
2. Provide consultation where workers identify safeguarding concerns, disclosures, immediate risk, or risk to a child, adult at risk, client or someone else.
3. Ensure immediate risk is escalated through emergency routes where required.
4. Ensure non-immediate concerns are discussed through the named safeguarding or supervision route.
5. Support decisions about consent, information sharing, safeguarding referral, professional consultation and escalation.
6. Ensure safeguarding records are factual, timely and completed in Lamplight/local safeguarding records as required.
7. Review safeguarding issues arising from audit, complaints, incidents or model concerns.

Person specification – essential

1. Calm, clear, decisive and able to hold risk without either minimising or over-reacting.
2. Able to advise workers remotely and make sure safeguarding action is not delayed by uncertainty.
3. Strong understanding of local safeguarding thresholds, referral routes, consultation routes and partnership arrangements.
4. Confident with secure digital records, Lamplight, safeguarding logs and information-sharing decisions.
5. Able to work constructively with supervisors, managers and the Restitute Core Team without blurring local safeguarding responsibility.
6. Able to monitor and maintain their own wellbeing, recognise the impact of safeguarding exposure, impossible choices, system failure or moral injury, and use supervision, safeguarding debrief or wellbeing support early.

Training, checks and access

Safeguarding lead training/experience appropriate to local governance, access to local safeguarding policy and referral routes, secure IT, Lamplight or safeguarding record access as defined locally, and information-sharing guidance.

Supervision and escalation

Escalates through local safeguarding procedures and notifies local management, Delivery Site management and/or the Restitute Core Team where the concern creates serious concern, reputational or model risk.

Role purpose

To ensure that Lamplight is used correctly and that assessment, consent, contact-after-exit and outcome data required by the Restitute Model are complete, accurate and usable.

Main responsibilities

1. Ensure staff have appropriate Lamplight access, training and permissions before client work begins.
2. Monitor completion of required Lamplight fields, statuses, assessments, risk records and case records.
3. Schedule, prompt or monitor assessments at baseline, six weeks, 12 weeks, 30 weeks, further 30-week intervals where required, exit and long-term follow-up consent points.
4. Check reassessment rules are applied where more than eight weeks have passed between onboarding/baseline and active support.
5. Monitor Contact after exit consent fields for long-term assessment contact, additional research activities and in-person activity.
6. Support data cleaning, audit, reporting and evaluation requirements set by the Restitute Core Team.
7. Identify missing records, inconsistent statuses, delayed assessments, incomplete consent fields or recording gaps and route these for correction.

Person specification – essential

1. Highly accurate, organised and able to spot gaps or inconsistencies in records.
2. Strong IT confidence, including Lamplight, spreadsheets where used, secure file handling, digital forms and data-quality checks.
3. Able to read distressing or sensitive case information in Lamplight, assessments and data checks without becoming detached from its meaning or drawn into unsupported case decisions.
4. Able to work remotely and keep data processes moving without routine office-based support.
5. Clear communicator who can chase missing information without creating unnecessary admin burden for practitioners.
6. Understands that data quality protects clients, practice quality, audit, evaluation and model fidelity.
7. Able to monitor and maintain their own wellbeing, recognise the impact of repeated exposure to distressing records, poor outcomes, system gaps or moral injury, and use supervision or wellbeing support early.

Training, checks and access

Lamplight permissions, data-protection training, assessment schedule guidance, reporting templates, secure IT equipment and data-quality/audit processes.

Supervision and escalation

Escalates persistent recording gaps, missing assessments, consent issues, risk-record gaps or data-quality concerns to the supervisor, Delivery Site manager or Restitute Core Team escalation route.

Role purpose

To coordinate therapy assessment/referral activity where the agreed therapy referral threshold is met, without turning therapy into a front-door or automatic offer.

Main responsibilities

1. Ensure workers and supervisors understand the therapy threshold.
2. Coordinate access to therapy assessment where the client has engaged well during the first six weeks, scores are stuck or worsening, and therapy may help.
3. Check that the client wants therapy before referral progresses.
4. Identify whether the Delivery Site has a suitable local therapy assessment route.
5. Contact the Restitute Core Team for support where no suitable local assessment route is available.
6. Record therapy decisions, referral route, assessment outcome, client view, worker view, supervision view and next action in Lamplight.
7. Review whether support-worker involvement should pause or continue with a clear practical, family, agency, safeguarding, court or stabilisation focus while therapy is taking place.

Person specification – essential

1. Organised and able to coordinate sensitive referrals without raising unrealistic expectations.
2. Clear understanding of the difference between support work and therapy.
3. Confident using Lamplight, secure communication and remote coordination tools.
4. Able to handle sensitive or distressing therapy referral information and escalate risk, safeguarding or suitability concerns through the named escalation route.
5. Able to work remotely and liaise with therapists, workers, supervisors and the Restitute Core Team.
6. Careful about consent, confidentiality, safeguarding and client choice.
7. Able to monitor and maintain their own wellbeing, recognise the impact of handling therapy-related need, distress, stuckness or moral injury, and use supervision or wellbeing support early.

Training, checks and access

Lamplight access, therapy threshold guidance, local therapy referral information, secure IT, data-protection/safeguarding guidance and Restitute Core Team contact route.

Supervision and escalation

Escalates suitability uncertainty, safeguarding issues, therapy-access barriers, client distress or role-boundary concerns to supervisor, safeguarding lead or Restitute Core Team as required.

Role purpose

To hold local responsibility for safe delivery, staffing, policies, capacity, governance, implementation discipline and the local relationship with the Restitute Core Team.

Main responsibilities

1. Ensure required policies, staffing, supervision, safeguarding, Lamplight access, data protection, insurance, working arrangements and local escalation routes are in place before delivery begins.
2. Ensure staff are recruited, inducted, trained, supervised and supported to deliver the model safely.
3. Monitor capacity, caseload, waiting list, allocation, worker absence, vacancy, risk and sustainability.
4. Ensure local adaptation does not change eligibility, model boundaries, safeguarding requirements, Lamplight recording, assessment schedule, supervision requirements or Restitute Core Team oversight arrangements.
5. Escalate complaints, serious concerns, safeguarding issues, incidents and reputational/model risks through the named escalation route.
6. Implement corrective actions from audit, review, complaints, safeguarding concerns or Restitute Core Team review.
7. Maintain the Delivery Site relationship with the Restitute Core Team.

Person specification – essential

1. Clear, disciplined and able to protect the model from drift, over-expansion or local redesign.
2. Able to manage remote delivery, staff wellbeing, capacity and quality without relying on office-based informal oversight.
3. Confident with digital systems, secure communication, Lamplight oversight, governance records and performance information.
4. Able to think practically and creatively about implementation barriers while keeping model requirements intact.
5. Strong understanding of safeguarding-sensitive service management, data protection, quality assurance and workforce support.
6. Able to recognise and respond to workforce wellbeing risks, including secondary trauma, compassion fatigue and moral injury, and ensure staff have clear supervision, debrief, workload and wellbeing routes.

Training, checks and access

Management-level information, readiness/assurance pack, delivery agreement/licence/MoU, safeguarding and data-protection policies, Lamplight oversight arrangements, audit tools and Restitute Core Team contact route.

Supervision and escalation

Escalates serious concerns, delivery risk, unresolved complaints, model drift, safeguarding concerns affecting the model, data issues and public-claim/publicity issues to the Restitute Core Team escalation route.

Role purpose

To protect the Restitute Model, support safe implementation, maintain fidelity, review adaptation, oversee model-related quality assurance and hold central responsibility for model development.

Main responsibilities

1. Agree whether a Delivery Site is approved to deliver the Restitute Model.
2. Confirm readiness requirements, licence or delivery agreement, Lamplight arrangements, branding permissions, data/evaluation arrangements and quality assurance expectations.
3. Review proposed adaptations to the model, public wording, local materials, reporting claims and external use of outcomes.
4. Provide implementation support, practice guidance, model clarification and escalation advice within the delivery agreement or implementation arrangement.
5. Review audit findings, serious concerns, model drift, safeguarding-related model concerns, complaints affecting the model and reputational risks.
6. Manage or approve central research/evaluation arrangements where they affect model use.
7. Protect the model from dilution, unsafe delivery, unsupported claims or use outside the delivery agreement or implementation arrangement.

Person specification – essential

1. Deep understanding of the Restitute Model, its evidence base, fidelity requirements and implementation risks.
2. Able to support Delivery Sites without taking over their local safeguarding, employment, clinical, data protection or governance duties.
3. Clear, challenging and practical; able to say no where local adaptation would dilute or undermine the model.
4. Confident with remote implementation support, digital documents, Lamplight oversight, quality assurance and evidence review.
5. Able to think strategically and creatively about scale while protecting the model from unsafe expansion.
6. Able to recognise and respond to model-level wellbeing risks, including secondary trauma, compassion fatigue and moral injury arising from repeated exposure to serious harm, system failure, unsafe delivery or impossible implementation pressures.

Training, checks and access

Model-control documents, delivery agreements, readiness/assurance tools, audit tools, Lamplight oversight arrangements, research/evaluation arrangements, branding/public wording controls and central escalation routes.

Supervision and escalation

Escalates serious delivery concerns, unsafe model use, reputational risk, data/evaluation concerns, safeguarding-related model concerns or licence/delivery agreement issues through Restitute Core Team governance.

Role purpose

To manage long-term follow-up assessment contact and authorised research/evaluation contact routes without allowing research/follow-up activity to become support by stealth.

Main responsibilities

1. Use Lamplight Contact after exit consent fields to identify who has agreed to long-term assessment contact, additional research activity or in-person activity.
2. Send long-term follow-up assessments at the set intervals where consent is recorded.
3. Manage central research/evaluation contact routes and keep follow-up separate from support work.
4. Record research/follow-up contact activity as required and support anonymised reporting/evaluation processes.
5. Identify when follow-up contact reveals support need, risk, safeguarding, crisis or request for help and move this into the correct agreed bounce-back, re-referral, safeguarding or crisis route.
6. Support client invitations to additional research, interviews, consultation, co-production or events where consent and governance allow.

Person specification – essential

1. Careful, boundaried and able to explain the difference between follow-up/research contact and support.
2. Warm and clear in written or remote contact with former clients.
3. Strong IT and data skills, including Lamplight consent fields, secure communication, assessment tools and anonymised data handling.
4. Able to read or receive distressing follow-up, research or post-support contact information and recognise when it indicates support need, risk or safeguarding concern.
5. Able to work remotely, keep records accurate and avoid drifting into support contact.
6. Able to notice risk, safeguarding concern or request for help and route it correctly.
7. Able to monitor and maintain their own wellbeing, recognise the impact of post-support contact, poor long-term outcomes, distressing disclosures or moral injury, and use supervision or wellbeing support early.

Training, checks and access

Lamplight Contact after exit fields, follow-up assessment tools, research/evaluation protocol, data-protection guidance, consent wording, secure IT and escalation routes into support/safeguarding/crisis pathways.

Supervision and escalation

Escalates support need, risk, safeguarding disclosure, crisis or unclear consent to the relevant Restitute Core Team and Delivery Site route.

Role purpose

To support access to therapy assessment where a Delivery Site does not have a suitable local route, and to help identify access to an independent clinical or therapeutic assessment of suitability and possible modality.

Main responsibilities

1. Provide or coordinate therapy assessment support when the Restitute Core Team has confirmed that assessment support is available.
2. Help Delivery Sites understand access to an independent clinical or therapeutic assessment of suitability and possible modality.
3. Advise on therapy referral boundaries and the distinction between support work and therapy.
4. Support access to an independent appropriately qualified practitioner through the agreed referral route.
5. Ensure therapy assessment outcomes and next steps are recorded in the relevant Lamplight record or approved therapy referral record.
6. Escalate safeguarding, risk, suitability or governance concerns identified through therapy assessment support.

Person specification – essential

1. Appropriately qualified and experienced for therapy assessment or therapy-route advice.
2. Able to work remotely and hold sensitive clinical/practice information securely.
3. Clear about boundaries between therapy, assessment, support work, safeguarding and supervision.
4. Confident with secure communication, consent, records and information-sharing requirements.
5. Able to advise Delivery Sites without creating an automatic therapy entitlement or bypassing the agreed therapy referral threshold.
6. Able to monitor and maintain their own wellbeing, recognise the impact of specialist assessment exposure, complex trauma information or moral injury, and use clinical supervision, safeguarding advice or wellbeing support early.

Training, checks and access

Relevant professional qualification/registration where required, secure IT, consent/information-sharing guidance, therapy referral threshold, recording process and Core Team escalation process.

Supervision and escalation

Escalates safeguarding, risk, suitability, therapy-governance or delivery concerns through Restitute Core Team and local Delivery Site routes when those concerns are identified.