The Restitute Model
The gap the model addresses, the people it supports, how support works and the evidence behind it.
Pilot online edition
Restitute Model Toolkit
The Restitute Model Toolkit brings together the Restitute Model, its mandatory standards, the conditions for safe delivery, the client pathway and the supporting resources.
Start here
Open the glossaryWhat do you need to do?
LearnI am interested in learning more about the Restitute ModelBegin with Part 1 — Why the model exists
PrepareI am preparing a Delivery SiteReadiness, governance, workforce and systems
DeliverI deliver or supervise client supportThe client pathway, practice and supervision
AssureI assure or audit deliveryStandards, evidence, audit and improvement
UnderstandI commission, govern or evaluate the modelRationale, evidence, fidelity and outcomes
The Restitute Model
Part 1
Part 1 — Why the model exists
The gap Restitute was built to fill, where the model began, who it supports and why recognition matters.
Part 2
Part 2 — What families are carrying
Disclosure, the long tail of family impact, overwhelm, family systems, siblings and ordinary life.
Part 3
Part 3 — What the Restitute Model is
The model in plain language: practical, relational and structured support, lived and practice expertise, and therapy not as the front door.
Part 4
Part 4 — How the model was tested and evidenced
How Restitute moved from lived experience to a tested and evidence-informed model.
Part 5
Part 5 — Protecting and transferring the model
Why the Toolkit matters, what must not be diluted and what may adapt locally.
Part 6
Part 6 — Using the Restitute Model Toolkit
How the published Toolkit components hold and protect the model, with notes, quotation sources and bibliography.
Appendix A
Appendix A — Evidence Base, Outcomes and Detailed Findings
Detailed service evidence, outcomes, methodology and limitations.
Appendix B
Appendix B — Policy, Commissioning and Wider-System Alignment
The system-change case and alignment with wider policy and practice frameworks.
Core Standards
Core Standards
Restitute Model Core Standards
The mandatory whole-model standards for safe, consistent delivery of the Restitute Model.
Delivery Readiness and Assurance
Delivery Readiness and Assurance
The organisational foundations required for safe, consistent and accountable delivery.
2A
2A — Site Governance, Mobilisation and Readiness
What must be in place at site level before and during delivery.
2B
2B — Workforce, Culture, Competency and Support
What must be in place for the workforce to deliver the model safely.
2C
2C — Safeguarding, Risk, Remote Delivery and Information Governance
What must be in place to keep client work safe, confidential, recorded and lawful.
2D
2D — Practical, Therapeutic Referral Route, Peer Group and Benefits Support Arrangements for Clients
What must be in place for practical support, therapeutic referral routes, peer group support and benefits/application support.
2E
2E — Quality, Feedback and Serious Incidents
What must be in place for quality, feedback, complaints and serious incidents relating to Restitute Model delivery.
2F
2F — Research, Evaluation, Learning and Outcome Reporting
What must be in place for research, evaluation, learning, long-term follow-up and outcome reporting.
2G
2G — Client Contribution, Events, Fundraising and Public Involvement
What must be in place for clients, alumni and lived-experience involvement outside ordinary service delivery.
Client Pathway Standards and Practice
Client Pathway Standards and Practice
The Restitute client pathway from entry to service through long-term follow-up and post-support contribution.
Audit Pack
Client Pathway Audit and Spot-Check Pack
Audit and spot-check tools for pathway fidelity, supervision and quality assurance.
Standards
Client Pathway Standards
The standards that apply across every section of the client pathway.
3A
3A — Entry to Service: Referral, Eligibility, Onboarding, Waiting List and Allocation
Entry to service from referral and eligibility through onboarding, waiting-list management and allocation.
3B
3B — Allocation, First Contact and First Appointment
The pathway from allocation through first contact and the first appointment.
3C
3C — Six-Week Foundation Pathway
The structured first six weeks of active Restitute support.
3D
3D — Ongoing Structured Support
Structured support following the Six-Week Foundation Pathway.
3E
3E — Planned Closure, Parked Cases, Bounce-Back and Re-referral
Planned closure and safe routes for parked cases, bounce-back support and re-referral.
3F
3F — Long-Term Follow-Up, Research Participation and Post-Support Contribution
Optional long-term follow-up, research participation and post-support contribution.
Supporting Resources
Appendix C
Appendix C — Communication Templates
Controlled example wording and communication templates for the client pathway.
Appendix D
Appendix D — Functional Roles and Function Combination Map
Required functions, role descriptions and controls for combining functions safely.